Terms , Conditions & Policies


1. TERMS

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.tyroad.co.uk website and the TyRoad mobile application (the "Service") operated by TyRoad (UK) Ltd ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

In order to use the TyRoad Service and/or access the Content, you need to (1) be 18 or older, or be 17 and have your parent or guardian’s consent, (2) to use the service as a learner, have a valid provisional or full driving licence that entitles you to drive a Private Goods Vehicle; or to use the service as a driving instructor, be either an Approved Driving Instructor (ADI) or Potential Driving Instructor (PDI) (3) promise that all information and details provided by you to us (including on registration) are true, accurate and up-to-date in all respects and at all times.

Any information that you provided during sign-up can be updated through the TyRoad website.

1.1 Facebook Registration and log in.

Registering for the service using a Facebook account is optional. If you choose this option you agree that TyRoad may receive information regarding your public profile, friends list and email address in accordance with Facebook terms and policies.

TyRoad will not be held responsible for the misuse of a Facebook profile by either the account holder or third-party.

2. LIABILITY

2.1 Learners and Instructors should be aware that TyRoad is a service that connects learner drivers to driving instructors and vice-versa. We are not a driving school and do not employ driving instructors. TyRoad takes no responsibility for any direct payments made by the learner to the instructor, as these monies are not paid to TyRoad (UK) Ltd.

2.2 Learners and Instructors agree to fulfill all bookings/lessons made using the TyRoad service.

2.3 Learners certifiy that a valid suitable licence is held to drive the tuition vehicle. Learners must inform their instructor immediately if they receive any endorsements on their licence during the period they are receiving tuition.

2.4 In the event of mechanical breakdown or other difficulty outside the control of the instructor, an instructor reserves the right to rearrange lessons at short notice.

2.5 Learners must adhere to an instructors cancellation policy as outlined on their TyRoad profile. Should a Learner fail to give sufficient notice the Learner may be liable to pay the full tuition fee.

2.6 If for any reason either the Learner or Instructor are unable to fufil a booking and no agreement by both parties to resolve the matter is met, TyRoad will review the case within 14 days from the date of the booking and make a decison whether or not to cancel the lesson and/or issue a full refund (if paid by credit or debit card using a TyRoad mobile application).

2.7 An Instructors’ primary objective is to promote road safety and in doing so, he/she may take control of the vehicle. An Instructor must make every effort to instruct Learners to the highest standard. TyRoad can in no way be held liable for any errors that a Learner may make whilst driving and not accompanied by an Instructor either before or after a test pass.

An instructor must endeavour to teach the Learner the correct driving skills according to the recommended syllabus issued by the DVSA within the minimum number of lessons required.

2.8 Driving Tests may only be arranged with the prior agreement of both the Instructor and the Learner.

2.9 An Instructor or Learner is at liberty at his/her absolute discretion to refuse to proceed with a lesson if he or she has reason to believe that either party is in any way under the influence or drink or drugs at the time of the lesson.

3. DISCLAIMER

3.1 TyRoad has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that TyRoad shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

3.2 TyRoad will accept no liability for accidents, injury or damage to any third part caused by a Learner or Instructors’ recklessness or negligence during a lesson.

3.3 We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

3.4 The TyRoad website and mobile applications are provided on an 'as is' basis. TyRoad makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, TyRoad does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or mobile applications otherwise relating to such materials or on any sites linked to this site.

4. LIMITATIONS

In no event shall TyRoad or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website or mobile applications, even if TyRoad or a TyRoad authorised representative has been notified orally or in writing of the possibility of such damage.

We are not responsible for the actions or inactions of any learners, ADIs or PDIs and access to the TyRoad service is primarily on a self-declaration basis. Indirect losses which means loss to you which is a side effect of the main loss or damage and where you and us could not have reasonably anticipated that type of loss arising at the time of entering into these Terms; or failure to provide TyRoad or to meet any of our obligations under these Terms where such failure is due to events beyond our control.

5. ACCURACY OF MATERIALS

The content appearing on our website or mobile applications could include technical, typographical, or photographic errors. TyRoad does not warrant that any of the materials on its website are accurate, complete or current. TyRoad may make changes to the materials contained on its website and mobile applications at any time without notice.

6. PAYMENTS AND CHARGES

All debit/credit card payments must be paid in full prior to booking tuition through the TyRoad service and will include a non-refundable £1.00 (one pound) booking fee for every transaction. Payments must be made via payment proccessor’s secure gateway, accessible via our mobile applications and will be subject to any terms and conditions of these providers.

The mobile applications use a PCI compliant secure payment gateway to handle all payments. TyRoad does not retain nor have any access to the user’s financial data.

To the extent permitted by law, TyRoad will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit/debit card or PayPal account is fraudulently used or is used in an unauthorised manner.

7. REFUNDS

TyRoad will refund any Learner account balance providing that no monies is owed to us or any registered Instructor using TyRoad.

All refunds can be requested by using our live chat service at www.tyroad.co.uk or by emailing info@tyroad.co.uk

If you decide to close your account any balance remaining in your TyRoad account will be automatically refunded by credit/debit card or PayPal. If we are unable to refund using these methods we will contact you and request to issue the refund by bank transfer.

If you are dissatisfied with the service given to you by an Instructor TyRoad suggests that you contact the relevant Instructor/driving school and refer to their refund policy. If you are still unable to come to an agreement please inform our support team within 14 days of the date of your booking. We will investigate the matter and make a final decision within 21 days. If we find in your favour, we will issue a full refund.

All refunds will be processed within 14 days.

8. TERMINATION

TyRoad reserves the right to restrict, suspend, or terminate access to the TyRoad website and/or mobile applications at any time and without notice, in the event of a chargeback, PayPal dispute raised, or where there may be fraudulent or involves any criminal activity or where we reasonably believe you to be in breach of these terms.

9. LINKS

Our Service may contain links to third-party web sites or services that are not owned or controlled by TyRoad.

TyRoad has not reviewed all of the sites linked to its website or mobile applications and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by TyRoad of the site. Use of any such linked website is at the user's own risk.

INFORMATION PROTECTION AND COOKIES POLICY

POLICY STATEMENT

TyRoad (UK) Ltd is registered with the Information Commisoner’s Office (ICO) and will ensure the protection of all information assets within the custody of the Business.

High standards of confidentiality, integrity and availability of information will be maintained at all times.

PURPOSE

Information is a major asset that TyRoad (UK) Ltd has a responsibility and requirement to protect.

Protecting information assets is not simply limited to covering the stocks of information (electronic data or paper records) that the Organisation maintains. It also addresses the people that use them, the processes they follow and the physical computer equipment used to access them.

This Information Protection Policy addresses all these areas to ensure that high confidentiality, quality and availability standards of information are maintained.

The following policy details the basic requirements and responsibilities for the proper management of information assets at TyRoad (UK) Ltd. The policy specifies the means of information handling and transfer within the Business.

SCOPE

This Information Protection Policy applies to all the systems, people and business processes that make up the Business's information systems. This includes all Executives, Committees, Departments, Partners, Employees, contractual third parties and agents of the Organisation who have access to Information Systems or information used for TyRoad (UK) Ltd’s purposes.

DEFINITION

This policy should be applied whenever Business Information Systems or information is used. Information can take many forms and includes, but is not limited to, the following:

- Hard copy data printed or written on paper.

- Data stored electronically.

- Communications sent by post / courier or using electronic means.

- Stored tape or video.

- Speech.

RISKS

TyRoad (UK) Ltd recognises that there are risks associated with users accessing and handling information in order to conduct official business.

This policy aims to mitigate the following risks:

- Non-reporting of information security incidents.

- Inadequate destruction of data.

- The loss of direct control of user access to information systems and facilities.

Non-compliance with this policy could have a significant effect on the efficient operation of the organisation and may result in financial loss and an inability to provide necessary services to our customers.

REVIEW AND REVISION

This policy will be reviewed as it is deemed appropriate, but no less frequently than every 12 months.

PERSONAL INFORMATION

Personal information is any information about any living, identifiable individual. The business is legally responsible for it. Its storage, protection and use are governed by the Data Protection Act 1998. All important information assets have a nominated owner and accounted for.

INFORMATION STORAGE AND ACCESS

All electronic information is stored on centralised facilities to allow regular backups to take place and is accessible to the user via secure SSL.

DISCLOSURE OF INFORMATION

Personal data will not be disclosed to any other person or organisation via any insecure method including, but not limited, to the following:

- Paper based methods.

- Fax.

- Telephone.

Where information is disclosed/shared it should only be done so in accordance with a documented Information Sharing Protocol and/or Data Exchange Agreement.

Any sharing or transfer of information with other organisations will comply with all Legal, Regulatory and corporate Policy requirements. In particular compliant with the Data Protection Act 2000, The Human Rights Act 2000 and the Common Law of Confidentiality.

COOKIES

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

WHAT ARE COOKIES?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

HOW DO WE USE COOKIES?

- To remember users' actions, to identify the user and for online behavioural advertising

- For the website or a given functionality to work or if they aim to enhance the performance of the website

Example:

A number of our pages use cookies to remember:

- Your preferences, such as a setting or font size

- If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again).

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

HOW TO CONTROL COOKIES

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Contact Us

If you have any questions about these terms, please contact us. E-mail: info@tyroad.co.uk